In this day and age of rapid communication, it is important for any business big or small to have the facility of online e-telephony. Online e-telephony is an application that encodes and converts a voice signal into data packets, which it then transports over a data network, which is running an Internet Protocol (IP). To put it in simpler terms, this means that e-telephony lets a person make phone calls over the same line with which they are using their Internet connection.
What happens here is that when someone makes a call their voice is converted into data, with the help of special software, which is then sent via the same connection over the Internet to the receiver of the call, where the data is encoded and is heard as sound. Online e-telephony is a versatile and resourceful tool for any business, as it provides superior voice quality for business communication at a cheaper and much more inexpensive rate. What this means is that your business saves money by not having to make a phone call, instead you just call via your internet connection. And rather then use an expensive telephone system online e-telephony lets you make calls at 50% less of the price of a regular phone call. And the best part is that if you have offices aboard or international clientele you can get in touch with them without having to worry about the cost of an international call.
Also known as VoIP (Voice Over Internet Protocol) technology, online e-telephony has revolutionized the telephone industry in the last few years, by helping to make phone calls not only much more cheaper, but also improving the quality of the connection as well. E-telephony thus lets you use the extra space on your internet connection for a fixed nominal fee, so that you can enjoy huge savings on your regular phone bill, while at the same time giving your business a professional image with phone, voice mail and fax capabilities that are beyond the norm. This application also lets you get voice messages via email, helps to organize your phone calls in the order of importance, and gives you access to direct international dialing at a much cheaper rate.
Online E-telephony Uses
There are a number of ways in which you can use online e-telephony in your business.
It lets anyone make free calls on the company network, especially if your business has more than one office in different locations.
Calls are extremely cheap, even if you are calling overseas.
If you have out stationed staff or clients that are situated in another country, you can set up conference calls with more than one person on the same network.
Online e-telephony also offers value added features for little to no cost; such as voice mail, call forwarding, caller ID and call waiting.
Benefits of Online E-telephony
Some of the benefits of online e-telephony for a business include:
You are able to project a much more professional company image with your own voice menu and automated call receiver.
You can differentiate the types of calls you receive such as business calls, personal calls, or customer service calls, even before you answer them or if they are on the same line.
You can direct calls directly to their respective departments, take automated orders or even receive an online fax.
You get the opportunity to screen callers without them knowing it.
You can have your calls forwarded to where in the world you are.
You can handle simultaneous calls at the same time; so that you phone line is never busy.
You can direct you phone calls to a voice mail service without it even ringing.
You can receive up to 200 messages a day and store them automatically, so that you can hear them again if need be.
You can receive your voice mail on your personal computer.
You can be available to your clients 24x7 wherever they are in the world.
And you can accept faxes or you can have them forwarded to you any fax number or email address that you are able to get easy access to.
All these benefits show that online e-telephony is definitely the new communication mode of the future with its cost effectiveness and efficiency. No matter the size of your business by implementing e-telephony into your business you not only save both time and money but you also give your business the professionalism it deserves.
