Category:
VOIP System
PBX
PBX (Private Branch Exchange) acts as a switch station for telephone systems. PBX contains a number of branches of telephone systems. It is the job of PBX to switch connections to and from branches of telephone systems. This is commonly known as a linking of phone lines.
Numbers
For small businesses, PBX is quite important it is used for linking all of their internal phones to an external line. With the help of PBX, small businesses can lease a single line and have many employees using it. Thanks to PBX, each employee in your company can have a phone at the desk with different number. One thing you must take note of is the fact that the number is not in the same format as you are used to seeing in a conventional phone number. The format of PBX numbering is totally dependent on the internal numbering. You only need to dial three or four digit numbers inside a PBX in order to make a call to another phone on the network. The three or four digit set of internal numbers that you use on the PBX is known as an extension.Functions of PBX:
- Switching between telephone users in the office.
- Ensure that the connection remains in order by keeping its resources.
- Ensure that the connection is ended properly.
- Record all call statistics that take place in the office.
- Provides you with a single number that can be used by clients to contact all the individuals in an organization.
- With the help of Automatic Call Distribution feature, PBX can distribute calls to the employees more evenly.
- Make sure that you can customize business greeting when answering calls.
- Offers all the system call management features.
- Ability to place external callers on hold.
- Record voice messages for any extension.
IP PBX
As an alternative to VoIP, PBX is also being used for landline telephone systems. A PBX made for VoIP is known as Internet Protocol PBX. With Internet Protocol PBX, small businesses can are allowed the advantages of PBX features while using VoIP. No doubt, you need to invest some money into software and hardware, but the kind of returns that you are going to get in the long run makes it a good investment. The main advantages of Internet Protocol PBX are in terms of scalability and manageability.