Category: Starting a Successful Small Business >> Small Business E-Commerce

What are chargeback?


Chargeback is a mechanism which is used with credit cards. This is a very useful feature especially for those people who do online shopping and pay via credit cards. This is a mechanism which ensures the protection of the consumer money. Especially when online buying and selling is done the consumer money is at stake as he places his credit card information on the internet. By using chargeback the consumer can have the surety that his money won't be improperly utilized. There are several features of charge back but at the initial stages it is very important to know what charge back is.


Chargeback:
Chargeback permit credit card holders to be refunded in the incident that their promised product is not delivered or the delivered product lacks the quality it was shown to have. This end consequence is an arrangement that gives confidence to the consumer and encourages the use of credit cards. In online purchasing this mechanism is very crucial and of serious significance as it gives the online user more control over the cash transaction process. It gives the consumer power over the cash transaction process as he could cancel the money transaction at any moment the order is not being delivered properly or if he receives a flawed product.

Therefore,

"Chargeback is an operational process in which a consumer asks the bankers to remove a particular charge from his credit."

The bank would ask for the reason for asking to put off a certain charge. In most cases there are two reasons for charge back which includes:


  1. Lost and theft of Credit Card
  2. There is a possibility that the consumer credit card is stolen or lost and some third party founds it and makes cash transaction. In such cases a person could immediately use chargeback to withdraw all the charge money back to the person account and stop any credit card on going transaction.


  3. Buyer-Seller disputes
  4. Buyer seller disputes could also result in the chargeback. If a buyer ask for a particular product and did not get the desire quality as the seller promised he could cancel the order and by charge back have his money return to his account.
In either way this feature enables the consumer to safe guard his financial interest and carry out trade and commerce mechanism more securely and with much ease. When a buyer fills a chargeback the seller is immediately informed by his bank that the cash transaction is put on the halt and the money that was send by the buyer is requested back.

As much advantage this has for the consumer it imposes much difficulties for the sellers and online business owners. Sometime consumer makes use of this facility in a fraudulent manner claiming their money back even if the product is of the desire quality. Therefore the sellers must follow these tips to ensure no dispute arises between them and the buyer once the product is delivered:

  • The seller must ensure that the order is delivered on time
  • The seller must have some sort of contract dealing with the buyers.
  • The seller must give the exact written details of the product and deliver it accordingly.



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